Frequently Asked Questions

       How do I secure a booking?

Check that the weeks are available that you require with us and let us know that you wish to book! We can be contacted for availability on the following email address enquiry@ourcumbrianlakesvilla.com.  We will send you a booking form with a full copy of our terms and conditions. We require a £100/$150 deposit for each week booked at this time. We normally allow up to 7 days for you to send your deposit to us and during this time the home is 'pencilled' out for you.

       When will I have to pay the full amount?

We ask for full payment 10 weeks before your arrival in the home. You will receive a reminder e-mail and a final invoice at this time. We will also add a refundable security deposit to your final invoice. (See below)

       What if I need to cancel?

This does happen sometimes and we look at each case's particular circumstances. If we are unable to secure a replacement booking then the following terms apply:

More than 10 Weeks - Deposit only

Less than 10 Weeks - 100% fee is payable (any security based deposit will be returned)

We always advise our guests that they do need to purchase appropriate Holiday Insurance.

       What happens to my security deposit?

A security deposit of £200/$300 will be added to your final invoice - we hold this sum against any damage to the home. Once our agents confirm that the home is in good order after your departure then we will refund this to you. This process may take up to 28 days.

       How do I gain access to the Home?

2 weeks before your arrival in the home we will provide you with the full address of the home and a 4 digit access code to a lockbox at the property as well as the access code for the main community gate. The lockbox contains a key to the front door so there is no need to visit Management Agent offices. At this time we will also send you some general information on the home and things to do in Florida.

       Arrival & Departure Times

Plan for arrival no earlier than 16:00 and departure no later than 10:00. This period is required to allow the home to be cleaned. It may be possible to arrange variation to these times depending on the next rental period - please ask, we will always help if we can.

       Can I stay for less than a complete week?

Stays of less than one week, or a part of two weeks are possible - although for short stays of less than 5 days we do add a cleaning fee of £75. Stays of part weeks after the first week are usually not a problem and are only subject to availability.

Thank you for your enquiry.  If you have any further questions or would like make a booking, then please contact us via email at enquiry@ourcumbrianlakesvilla.com